ORLANDO – As a provider of essential services, OUC continues to deliver safe, clean and reliable power and water while protecting the health and safety of our customers, employees, and community.
OUC prepares every day for crisis situations. Our crisis planning takes into consideration a variety of scenarios – from hurricanes and flooding to cyber threats and pandemics. Over the last few weeks, OUC has monitored the evolving situation, and actions have been implemented to minimize risk. However, this is new for everyone and we are adapting to meet the needs of those we serve.
If there is a service outage, we will continue to respond. OUC’s investments in enhanced technology provide better situational awareness, allowing us to respond to outages efficiently and effectively.
We are working closely with our supply chain vendors to ensure potentially hard to find materials or parts are on hand.
As the hometown utility, we’re committed to helping our customers through times of need. On March 13, disconnections for electric and water service due to nonpayment were suspended until further notice. This also applies to customers who prepay for their electric usage.
To further minimize the risk of exposure, the Reliable Plaza Walk-in Business Center is closed effective today, Wednesday, March 18. Customers may continue to conduct business over the telephone or, in some cases, through self-service channels.
We realize this is a trying time and we will get through this together.
About the Orlando Utilities Commission (OUC)
Established in 1923 by a special act of the Florida Legislature, OUC—The Reliable One is the second largest municipal utility in Florida. OUC provides electric and water services to more than 400,000 customer accounts in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties.