OUC Remains Most Reliable Utility in Florida

Apr 15, 2014

Public Service Commission Data Indicates OUC is No. 1 in State

ORLANDO — For the 16th year in a row, OUC —The Reliable One has lived up to its name by providing the most reliable electric service in Florida. OUC customers are less likely to lose power, and if they do lose service, they are often restored much faster than other utilities.

The recently released 2013 data by Florida's Public Service Commission shows OUC finishing well ahead of Florida's investor-owned utilities in key performance areas that measure overall electric reliability regardless of size:

System Average Interruption Duration Index (SAIDI): Measures the average amount of time a customer is without power during the course of a year.  By this measure, OUC is 38 percent more reliable than the next closest finisher.

L-Bar: Divides the minutes of interruption by the total number of outages. OUC restored power 27 percent faster than the second place utility and twice as fast as the worst one.

OUC maintains 2,378 miles of electric transmission and distribution lines over its 419-square-mile electric service area.

"Our dedicated employees work hard every day to deliver the most reliable and safe electric service for our customers, so we can live up to our name as The Reliable One,” General Manager and CEO Ken Ksionek said. "Our employees take great pride in our name and these numbers speak volumes about how seriously we believe in reliability."

OUC—The Reliable One
Established in 1923 by a special act of the Florida Legislature, OUC—The Reliable One is the second largest municipal utility in Florida. OUC provides electric and water services to nearly 230,000 customers in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. Visit ouc.com to learn more about our commitment to reliability, affordability and sustainability.