ATTENTION: All OUC offices, including our Customer Service Centers, are closed Thursday, November 24th and Friday, November 25th in observance of Thanksgiving. We’ll return to normal business hours on Monday, November 28th. You can make payments, report outages and use other self-service features by logging-in to your myOUC online profile or by using our 24-hour outage reporting line at 407-423-9018.
Dan Kirby

Press & Media

Click here if you are a member of the media and need information regarding OUC or our various programs.

OUC Customer Contacts

To report a residential or commercial service problem, please refer to our Report A Problem page.

All other customer inquiries should be directed to: OUC's Customer Service Department at 407-423-9018

OUC Community Events & Requests

If you would like to have an OUC expert speak to your class or group or would like OUC to participate in your community event, please contact communityengagement@ouc.com or call 407-434-2287.  

Additional Information

Our Service Area

At OUC, we provide reliable, quality service to the entire City of Orlando, portions of unincorporated Orange County and Osceola County, and the City of St. Cloud. View a detailed map of OUC's electric and water service areas.

Click to download or update Adobe Acrobat® now. If you are using another application (i.e. Preview for Mac), make sure all software updates have been applied.

OUC Public Outage Map

When outages do occur, you can expect our crews to respond quickly to restore power promptly and safely. We know it's never a convenient time to be without power so to help keep you informed about outages that may be affecting your area, you can view our online Outage Map, which features information on the size and location of the outage and estimated restoration times.

Media Contact Information

Michelle Lynch, Director of Communications
Derek Hudson, Manager of Public Relations
Phone: 407-434-2250
Email: MediaRelations@ouc.com