Usage Dashboard

Some OUC customers may not have access to the Usage Dashboard on myOUC depending on their service type, such as solar PV customers.

If you see spikes at particular times or days, consider investigating the devices being used during those times to see if there is an opportunity to be more efficient. If your usage is consistent throughout the day, consider looking at devices that run all day long, such as air conditioning, especially if no one is home during those times.

No, you should be able to access the usage dashboard from your myOUC account. Simply click the “View Usage” button on the Account Summary page to access the Usage Dashboard. Make sure that you have pop-ups enabled as the dashboard will open in a new window.

When the electronic reading for a meter does not communicate with our system for any reason (i.e. obstruction of the meter), that day’s usage is added to the next successful reading obtained.

The weather has the biggest impact on your usage because heating and cooling use the most electricity. Even if your thermostat is set at the same temperature, your heating or cooling system will have to work longer to reach that temperature when the weather gets colder or hotter. You can see high and low temperatures when you roll over the red and blue lines on your Usage Dashboard.

Fluctuations in your consumption may also be caused by other factors, such as the number of people in your home at any given time. For example, if you have guests or keep the heat/air on because you have pets, usage increases. If you are home only in the evening one day but then spend an entire day at home the next, your usage will go up, especially if you are running appliances like your washing machine and dryer.

If the reading type is listed as Valid, then the reading is not estimated. If your account received a daily read but did not compile enough hourly reads, the system will take your daily usage and spread this over the day, making your chart appear to display the same consumption each hour.

To properly populate your Usage Dashboard, your meter sends many readings throughout the day. It is possible that some of those readings are not properly translated, necessitating our system to estimate the read and help fill the gaps. Actual usage is determined once we have a valid reading. On your Usage Dashboard, you can identify any estimated readings by clicking “History” and reviewing the Readings and Type columns in the Usage History chart. Readings are marked either “Valid,” meaning an actual read, or “Estimate.”

The default display shows readings obtained during the last 30 days, but you can enter a specific time period if desired. You may be able to see up to the last five years of data so long as there was a digital meter installed at your address and data was being gathered.

Click the “View Usage” button and from the Usage Dashboard, click on “Settings” and “Manage Alerts.” Before adding an alert, be sure that you add your email address to your account by clicking “Change Settings.” You may add up to six email addresses before pressing “Change.”

Next, click “Add Alert,” select the appropriate options for the alert that you desire and click “Add.” If you would like to change the time you receive an alert, click “Edit” next to the applicable alert, change your time and click “Update.”

Click the “View Usage” Button and from the Dashboard, click on “Settings” and “Manage Alerts.” Follow the instructions on the page to edit the alerts.

You can receive two types of email alerts: High Usage and Daily Usage. High Usage will be sent when your usage reaches a threshold of your choice per day. Daily Usage will send the current usage each day.

From your dashboard, click on “History” and then “Usage History.” In the time period section, click “View Hourly Electric Usage.” You’ll be presented with a chart representing the most recent full days’ worth of hourly data. Under hourly usage, you will see hourly data for the past week. To view the previous week, click “Next Week.” To return to the current week, click “Previous Week.”

You must be an OUC residential electric customer to view the Usage Dashboard. Currently, it is unavailable for customers with water-only service or those only subscribed to specific programs such as solar PV, SunChoice, District Cooling and Account Consolidation. If you are a new OUC customer, the Usage Dashboard will be available only after the account bills for the first time.

Our website requires the use of window pop-ups to launch the Usage Dashboard. Your browser may have the pop-up blocker feature enabled. Click the most appropriate browser to obtain information and view your browser’s pop-up blocker settings.

• Safari: Block pop-up ads and windows in Safari
• Google Chrome: Block or allow pop-ups in Chrome
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• Mozilla Firefox: Pop-up blocker settings, exceptions and troubleshooting

The red line represents the high temperature for the day and the blue line represents the low temperature for the day. Click on the dots to see the actual high/low temperature for that day. Please note that the blue lines are only shown on the daily charts, not the hourly charts.

The green bars represent the kilowatt-hour (kWh) used per day. When you roll over the green bar, the number will be displayed.