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Please see the information below to determine the best number to call for your issue.

Type of Call	Phone	Days/Hours
Self-Service	(407) 423-9018	24 hours
Report Streetlight Problems	(407) 737-4222	24 hours
Water Quality Issues or Concerns	(407) 423-9018	24 hours
All Other Inquiries	(407) 423-9018	Residential: M-F, 7 a.m. to 6 p.m. Commercial: M-F, 7:30 a.m. to 5:30 p.m.

Payments with bill stub:

Orlando Utilities Commission
PO Box 31329
Tampa, FL 33631-3329

For all other correspondence:

Orlando Utilities Commission
PO Box 3193
Orlando, FL 32802

Pay your OUC bill online, by phone, by mail or in person. Set up AutoPay for hassle-free payments and login to explore secure, 24/7 payment options.

Contact OUC to report a power outage, water issues, breaks or leaks in a water line, downed wires or streetlight outages.

Easily start, stop, or transfer your OUC service online. Manage your account 24/7 with myOUC, our convenient self-service portal.

Manage your OUC account online with myOUC. Log in to pay bills, track usage, report power outages and update your information from any device.

Our sample bill can help explain all the details on your utility bill, so you know exactly what you’re paying for every month.

OUC offers transparent utility rates and costs. View our electric rates, water rates and more to better understand your billing and options.