Exclamation mark  ATTENTION: OUC Customer Service centers are currently experiencing high call volume. Request to start/stop/move services, schedule payments or report electric/water issues at my.OUC.com.
Exclamation mark  ATTENTION: Our assistance programs can help if you’re experiencing a financial hardship. Also, you can request to start, stop, or move services, schedule payments, report electric or water problems, request payment extensions & more 24/7 by logging in to my.ouc.com. Click here to learn more. For a list of frequently asked questions (FAQs), click here.

Customer Support

We want to provide answers to your questions and problems as quickly as possible. That’s why we’ve provided a range of options for you to reach OUC. From online frequently asked questions to phone or email customer service, contact us in the way that best fits your needs.

For 24-hour customer service concerning power outages and water trouble, please call 407-423-9018 or visit our Outage Map.

Smiling woman with headset

Frequently Asked Questions

Browse all FAQs