ATTENTION: All OUC offices, including our Customer Service Centers, are closed Monday, May 29, in observance of Memorial Day. We’ll return to normal business hours Tuesday, May 30. You can make payments, report outages and use other self-service features by logging-in to your myOUC online profile or by using our 24-hour outage reporting line at 407-423-9018.

Customer Support

We want to provide answers to your questions and problems as quickly as possible. That’s why we’ve provided a range of options for you to reach OUC. From online frequently asked questions to phone or email customer service, contact us in the way that best fits your needs.

For 24-hour customer service concerning power outages and water trouble, please call 407-423-9018 or visit our Outage Map in English or Spanish.

Smiling woman with headset

Frequently Asked Questions

Browse all FAQs