Upon request by a customer, OUC will research past billing at a cost to cover the time expended to perform the research. Such costs will be collected in advance of the work being performed.
1 year - $100.00 (time estimate 1 hour)
Between 1-2 years - $150.00 (1.5 hours)
2-5 years - $250.00 (3 hours)
Returned Check Charge
This charge is applied when a check, whether paper or electronic, is returned by the bank on which it is drawn.
$25.00 or 5% for checks over $500.00
Service Initiation Charge
This charge is applied when initiating an account at one service location in OUC’s records, or for transferring the account to a different location, and includes any combination of OUC services at a given location that are activated on the same service order on the same day.
Water Meter Test
This service charge is applied when a customer requests a water meter assessment and it is determined the meter is registering accurately. If the meter is not registering accurately, there is no charge and the meter will be repaired or replaced.