| Description |
Charge |
Customer Charge
This charge is applied when initiating an account at one service location in OUC’s records, or for transferring the account to a different location, and includes any combination of OUC services at a given location that are activated on the same service order on the same day. |
$25.00 |
Cut Seal Fee
This fee is applied when OUC finds that a meter box seal has been cut by someone other than OUC and without OUC’s authorization but does not constitute utility theft/tampering or unauthorized use. |
$100.00 |
Electric Digital Meter Upgrade Opt-Out
Request for an analog electric meter requires a non-refundable enrollment fee to cover the cost of a non-standard account setup. In addition, customers must pay a recurring monthly charge for manually reading the electric meter. |
$95.00 enrollment fee (non-refundable)
$13.00 recurring monthly charge
|
Electric Meter Test
At a customer’s request, OUC will test a meter for accuracy at no charge once in a 12-month period. A second test may be requested within 12 months and carries this published charge, unless the meter is found to be registering incorrectly.
|
One free test in 12 months
$85.00 – 2nd test in 12 months
|
Electric Service Initiation Charge – No Meter Present
When a new electric meter is set at a location that has not previously had service, this charge applies to cover the costs associated with travel and labor to perform the installation.
|
$170.00
|
Electric Service Initiation Charge – Multiple Electric Meter Sets
For multiple meters being set, the first meter is charged the full initiation cost and each additional meter is assessed a lower charge. To qualify for the reduced cost, the meters must be set at one location, in the same customer’s name, and during the same site visit.
|
$15.00 per meter
|
Electric Service Truck Trip Charge
The cost for an electric service truck to make a trip to a customer's location, which, upon arrival of the electric service truck, is not ready, causing additional trips.
|
$70.00 per trip
|
Field Trip Fee
The cost for a field employee to travel to a customer’s location to perform work. Such work includes, but is not limited to, unlocking/locking (sealing) meter bases, verifying that power or water is either on or off, or second trips after service was left off for safety reasons.
|
$35.00
|
Late Payment Fee
A late payment fee is assessed on the total unpaid past due amount five days after the due date.
|
1.5% of total amount due or $5.00
(whichever is greater)
|
Non-Payment Removal/Reinstallation of a Water Meter
This charge is applied when a water meter is removed due to non-payment issues or meter tampering. Reinstallation will only be performed during normal business hours.
|
$85.00
|
Reread Meter – Electric & Water
Upon request by a customer, OUC will reread a meter for accuracy at no charge once in a 12-month period. A second request will be charged unless it is determined that the previous reading was incorrect.
|
One free in 12 months
$35.00 – second reread in 12 months
|
Returned Check Charge
This charge is applied when a check, whether paper or electronic, is returned by the bank on which it is drawn.
|
$25.00
|
Service Reconnect Fee at Meter
This charge is applied when service is disconnected for non-payment of a bill. The bill must be paid to resume service.
Once payment is made, digital meters will reconnect automatically. Payments made after 8 p.m. for disconnected analog meters will be reconnected the next day.
|
$45.00 weekdays
6 a.m. to 8 p.m.,
(excluding holidays)
|
Service Reconnect Fee at Transformer
This charge is applied when a meter is not accessible to OUC personnel and service is disconnected at the utility pole for non-payment of a bill. The bill must be paid to resume service.
|
$225.00 weekdays
6 a.m. to 8 p.m.,
(excluding holidays) |
Theft/Tamper or Unauthorized Use of Service Investigation Charge
This charge shall be in addition to the Utility Tamper Fee for all time beyond one hour will be charged for expenses incurred in the investigation of theft of service, tampering, or the unauthorized use of service. |
$115.00 per hour for all hours beyond one hour |
Utility Tamper Fee
The fee is applied when OUC finds that any meter has been altered or tampered with, or other utility equipment, in such a manner that would prevent a meter from registering utilities used by a customer.
The customer will be charged for any damaged equipment. The customer's account will be researched and then billed for any unauthorized or un-metered consumption that occurred as a result of the theft or tampering. A review of the customer's deposit will occur. If necessary, an additional deposit may be assessed. |
$200.00 for the first occurrence of meter tampering
$400.00 for the second occurrence of meter tampering
$800.00 for each additional occurrence after the second occurrence |
Water Meter Test
This service charge is applied when a customer requests a water meter assessment and it is determined the meter is registering accurately. If the meter is not registering accurately, there is no charge and the meter will be repaired or replaced.
|
2” meters and smaller - $180.00
Meters larger than 2” - $430.00
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