Account Summary

The new myOUC Account Summary page makes managing your account easier than ever.

Online Bill Payments

Learn about the different ways you can pay your bill online.

Update Your Personal Info

Easily update mailing addresses, phone numbers, emails, and more.

myOUC Wherever You Are

Access the same important information on your phone, tablet, or computer.

Manage My Account

Log in to view and pay your bill, update your info and more.

Residential Rebates Information

Incentives for making your home more efficient.

Start, Stop, Move

It's easy to start, stop or move services.

In-Home Energy & Water Audits

Find out how to improve your home's efficiency

Vertical Real Estate & Attachments

For your company's communication deployment plan

The OUC Business Service Center

Designed to assist mid-sized and large commercial customers.

OUConvenient Lighting & OUCooling

Lighting and Cooling Solutions

Service Rates & Costs

Find the current rates schedule for your business

OUC Solar Solutions

The world’s solar landscape is expanding.

Community Involvement & Educational Programs

OUC believes in strengthening our community.

Electric Vehicles

Making Central Florida a national leader in EV readiness.

For Teachers & Students

Educational resources for teachers and kids.

News & Announcements

Access our archive of new releases, feature stories and more.

Careers at OUC

Find out if a career at OUC might be right for you.

Investor Relations

OUC strives to make public information readily available.

The History of OUC

Standing out as The Reliable One since 1923.

 Important Message: OUC operations have returned to normal. myOUC is available for making payments, reporting outages and all other self-service options. Disconnects will resume for both traditional and OUC Power Pass customers on Wednesday, October 16th. If you are without service, click here.

 Mensaje Importante: Las operaciones de OUC han vuelto a la normalidad. myOUC está disponible para realizar pagos, informar cortes de energía y todas las demás opciones de autoservicio. Las desconexiones se reanudarán para los clientes tradicionales y de OUC Power Pass el miércoles 16 de octubre. Si no tiene servicio, haga clic aquí.
Storm Safety with the Pros - 2024

Storm Center

What Should You Be Doing?

Stay Connected

Stay Connected

Stay connected to OUC's social media on Twitter, Facebook, and OUC's Newsroom for updates and announcements.

Enroll in Outage Alerts

Enroll in Outage Alerts

Keep informed of electric outages and water problems in your area. Register by texting REG to 69682 (myOUC) or log in to myOUC. Learn more about OUC's alerts.

Update Contact Info

Update Contact Info

Log in to your myOUC account and verify that your contact information, including phone number and email address, is correct.

Are You Experiencing an Outage or Problem?

Report an Outage

Report an Outage

Easy ways to report your outage:

  • Text OUT to 69682 (myOUC)
  • Log In to myOUC
  • Call 407-423-9018 to use our 24-hour outage reporting line

Visit OUC's Outage Map

Check for outages in your area on our Outage Map.

View Map

What to Do If Your Lights Dim or Flicker During a Storm

If your lights briefly dim or flicker during or immediately following stormy weather, don’t worry.

  • These incidents are a normal occurrence as OUC’s electrical grid isolates damaged circuits to minimize larger outages. Often, these events involve power lines that have been impacted by high winds, flying debris or vegetation, such as falling trees or tree limbs.
  • Dim or flickering lights do not indicate a weakness or fault in OUC’s system. You do not have to call OUC to report these incidents.
  • If your service outage lasts more than 10 minutes, please contact OUC, as this indicates a sustained power outage.

Please be aware that OUC conducts ongoing, systematic tree-trimming throughout the year in our entire electrical system to limit both momentary and extended outages. Wildlife protection is also installed at our overhead transformer locations.

OUC’s Storm Center is a one-stop shop to prepare yourself and your family before, during and after a major weather event in Central Florida.

Be Sure to Check the Following Items

Storm events can cause damage that will prevent your power from being restored, even though OUC has made all the necessary repairs to circuits in your area.

Circuit Breaker

Check Circuit Breakers

Find the breaker panel in your home and turn off every breaker. Then, reset the main breaker, which may be located outside near your electric meter. Return to the breaker panel inside your home and turn each breaker back to the on position.

Weatherhead

Check Your Weatherhead

If you are without power, your weatherhead or meter base may have been damaged. It is the homeowner's responsibility to have a licensed electrician perform these repairs. To learn more about this type of damage and your responsibility, click here.

Generator

Be Safe Around Generators

Portable generators can produce high levels of carbon monoxide. If not used properly, they can cause carbon monoxide poisoning, electric shock or fire. Review our generator safety tips to keep you and your family safe this season.

Flooding

Electrical Safety and Flooding

It's important to remember that electricity and water are a dangerous combination. Avoid standing water as it could potentially be energized with electrical current from downed powerlines and other electrical equipment. If your home is impacted by flooding following a storm please take extreme caution and notify OUC immediately. Learn more.

Storm Resources