Become a Preferred Contractor

Enrollment for the PCN Program is now open and we are accepting applications through Vendorlink.

• Ability to service OUC’s territory which includes the City of Orlando, a portion of unincorporated Orange County, and the City of St. Cloud.
• Contractor will contact the customer within one (1) business day after being solicited.
• A minimum of three (3) years experience as a contractor related to the respective discipline of expertise.
• Contractor and/or subcontractor personnel who perform work in connection with this contract shall meet the requirements of OUC’s drug policy.
• Contractor and/or subcontractor personnel shall have statewide criminal and employee background check procedure as part of their company policy.
• Contractor shall have adequate means of communication necessary to perform all aspects of the program including:
  • Office Phone
  • Cell Phone/Pager
  • After-hours Contact Numbers
  • Email
  • Facsimile (Fax)

• Contractor shall be licensed as required by the city, county, state, and/or federal government to perform this type of work.
• Contractor shall comply with all local, state, and federal regulations – environmental or otherwise.
• All contractor vehicles must have their company logo displayed in a conspicuous location.

Each contractor in the program will conduct business with the highest degree of professional behavior bringing credit to his or her trade and industry.

Each contractor will be mindful of the trust placed in them by their customer and will respect that trust by:

• Providing customers with a clear, written estimate of the cost of service before work begins and before accepting any payments.
• Keeping all customer data confidential.
• Conducting business in the appropriate dress and uniform.
• Conducting business with the appropriate equipment and tools.

• Each Contractor in the program will pursue the customer’s legitimate needs and will not place his/her own needs above those of the customer in the performance of work for that customer.
  
• Each Contractor will recommend and install the right equipment, which is sized correctly and will operate safely for the customer, with full disclosure of all risks associated with the use of the equipment.
  
• Each Contractor will communicate with customers about their experience, equipment performance, operating and maintenance costs, and equipment quality in a forthright, non-deceptive manner.
  
• Each Contractor is committed to follow-up communication with each customer to ensure customer satisfaction.
  
• Each Contractor will provide prompt, courteous, and reliable service while attempting to perform services at the customer’s convenience, including the initial phone call, setting appointment times, and follow-up visits.
  
• Each Contractor agrees that if disputes arise, they will make every attempt to correct the problem. If disputes cannot be resolved, the contractor agrees to follow a prescribed procedure for dispute resolution.

Each Contractor will work to improve his or her respective industry by:

• Participating in related trade and industry associations.
• Supporting continuous training and skill building for self and staff.
• Keeping up with changes and advances in technology.
• Reporting all non-licensed and non-permitted work.

• Each contractor in the program will respect the community within which they do business by obeying all civil laws and respecting the rights of others.

• Each contractor will act in an environmentally friendly manner, working to protect both the internal environment of each customer and the surrounding community.

• Each contractor will comply with all health and safety standards.