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Utility Encourages Customers to Register for Alerts, Reminds Everyone of Storm Safety
Orlando, Fla. – OUC is closely monitoring severe weather forecasted for much of Central Florida, which could result in damage to power lines and poles. OUC crews are prepared to respond to any outages that occur, and we encourage customers to prepare as well. Below are some recommendations to help them as well.
Sign Up for Outage Alerts
OUC’s outage alerts make sure customers have power restoration updates at their fingertips via text message. Customers can sign up by texting REG to 69682 or visiting OUC.com/alerts. Alerts are available in English and Spanish.
How to Report an Outage
If an outage occurs, text OUT to 69682 or call (407) 423-9018. For up-to-date outage information visit and bookmark OUC’s Outage Map.
Safety Around Electricity & Standing Water
After the storm, exercise extreme caution outdoors. Stay away from downed power lines and areas where lines may be hidden, such as in floodwaters and vegetation. Keep children and pets away from areas where lines may have fallen. Finally, be aware of debris in streets and do not drive over downed lines.
How OUC Restores Power
OUC first restores power to critical facilities such as water treatment plants, hospitals, police and fire stations, and other emergency locations. Then our crews make repairs to main distribution lines that restore power to the largest number of customers in the quickest manner possible. Finally, crews repair damage that affects only a few individual customers at each location.
At OUC, safety is our top priority. Our crews are fully prepared and will work as quickly and safely as possible to restore power to everyone affected once conditions permit.
About OUC—The Reliable One
In June 2023, OUC—The Reliable One celebrated 100 years of providing exceptional value to our customers and community through the delivery of sustainable and reliable solutions. Services including electric, water, chilled water, lighting and solar are provided to more than 400,000 accounts in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. As OUC prepares for the next century, the utility remains committed to its goal of achieving net zero carbon emissions by 2050 while supporting its community with conservation, sustainability and energy efficiency resources. Visit www.ouc.com to learn more.