Account Summary

The new myOUC Account Summary page makes managing your account easier than ever.

Online Bill Payments

Learn about the different ways you can pay your bill online.

Update Your Personal Info

Easily update mailing addresses, phone numbers, emails, and more.

myOUC Wherever You Are

Access the same important information on your phone, tablet, or computer.

Manage My Account

Log in to view and pay your bill, update your info and more.

Residential Rebates Information

Incentives for making your home more efficient.

Start, Stop, Move

It's easy to start, stop or move services.

In-Home Energy & Water Audits

Find out how to improve your home's efficiency

Vertical Real Estate & Attachments

For your company's communication deployment plan

The OUC Business Service Center

Designed to assist mid-sized and large commercial customers.

OUConvenient Lighting & OUCooling

Lighting and Cooling Solutions

Service Rates & Costs

Find the current rates schedule for your business

OUC Solar Solutions

The world’s solar landscape is expanding.

Community Involvement & Educational Programs

OUC believes in strengthening our community.

Electric Vehicles

Making Central Florida a national leader in EV readiness.

For Teachers & Students

Educational resources for teachers and kids.

News & Announcements

Access our archive of new releases, feature stories and more.

Careers at OUC

Find out if a career at OUC might be right for you.

Investor Relations

OUC strives to make public information readily available.

The History of OUC

Standing out as The Reliable One since 1923.

 NOTICE: We will upgrade ouc.com on April 16 to provide you with a streamlined, more user-friendly experience. Learn about new features and find answers to frequently asked questions at ouc.com/new-website.

 AVISO: Estaremos actualizando a ouc.com el 16 de abril para ofrecerle una experiencia simplificada y más fácil de usar. Aprenda más sobre nuevas funciones y revise nuestra lista de preguntas frecuentes en ouc.com/nuevo-sitio-web.

Outages and Problems

When outages do occur, you can expect our crews to respond quickly to restore power promptly and safely. We know it's never convenient to be without power -- that’s why we provide multiple ways for you to report your issue.

Report via Text
Use your mobile device to text OUT to 69682 (myOUC). You'll receive updates via text about the outage cause and estimated time of restoration. Be sure to read the Terms and Conditions and Privacy Policy before registering.

Report Online
Log In to your account to report your outage or service problem.

Report via Phone
Use our 24-hour outage reporting line by calling 407-423-9018.

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If you are having a problem with billing or payment, visit Report a Billing or Payment Problem.

  • Outages and Problems Customer Support

    Report an Outage or Problem Report water or electric problem at your address. Learn More

  • Report a Streetlight Outage

    Report a Streetlight Outage Let us know when a streetlight's not working. Learn More

  • Outage Map

    Outage Map Check for outages in your area. Learn More

  • Tree Trimming

    Request Tree Trimming Report trees that interfere with power lines. Learn More

  • Report a Hazardous Condition

    Report a Hazardous Condition Report a downed line or other hazardous condition. Learn More