SCAM ALERT: Be alert for potential scammers trying to impersonate OUC employees over the phone. We’ll never call or text to request bank or credit card information over the phone. If you get a suspicious call, hang up! Protect yourself from scammers and visit OUC.com/scams.

Outages and Problems


When outages do occur, you can expect our crews to respond quickly to restore power promptly and safely. We know it's never convenient to be without power -- that’s why we provide multiple ways for you to report your issue.

Report via Text
Use your mobile device to text OUT to 69682 (myOUC). You'll receive updates via text about the outage cause and estimated time of restoration.

Report Online
Log In to your account to report your outage or service problem.

Report via Phone
Use our 24-hour outage reporting line by calling 407-423-9018.

View Outage Map

If you are having a problem with billing or payment, visit Report a Billing or Payment Problem.