OUC's Weather Policy for Extreme Temperatures
OUC has had a non-disconnection policy for extreme temperatures for many years. OUC uses WFTV Channel 9’s weather forecast to monitor temperatures and will suspend service disconnects when temperatures fall below 33 degrees or rise above 95 degrees.
We make the final decision to suspend disconnects for non-payment activities due to forecasted high or low temperatures before mid-day the day prior to the forecasted high or forecasted low temperature (i.e. the forecasted high or low will be realized the following day).
OUC reserves the right to disconnect accounts, regardless of temperature forecasts, that are under investigation for fraudulent activity such as identity theft, tampering & theft of service. However, please know that we are committed to our customers and strive to do our best in supporting our community.
To see the policy, Click Here.