Exclamation mark  ATTENTION: OUC has been made aware by the U.S. Postal Service that mail delivery delays may cause your most recent OUC bill to arrive later than anticipated. Log into to my.OUC.com to view, print, and pay your bill. Also, you can set up billing alerts in your my.OUC.com account or text REG to 69682.
Exclamation mark  ATTENTION: Are you aware you can log into my.OUC.com to access services such as start, stop or move, access your bill, request payment extensions, report outages & more 24/7? To learn more, click here  or visit our frequently asked questions (FAQs).

Start Service Policy  

Photo of tabletDeposit: Based on credit and OUC payment history, some customers may be required to pay a deposit before utility service is switched on. In addition, new customers with one late payment during the first six months of service or one forced collection attempt during any 12-month period may be billed for a new or additional deposit based on twice the customer's average monthly bill.

Deposits, however, can typically be refunded after the account is two years old and there have been no forced collection attempts or more than four delinquent payments during the past 24 months.

Please note that an account may become a cash-only account if a customer writes two or more returned checks to OUC during a 12-month period. If you have questions about the status of your deposit or your account, please contact OUC Customer Service at 407-423-9018.