Exclamation mark  ATTENTION: OUC has been made aware by the United States Postal Service that delays in mail delivery may cause your most recent OUC bill to arrive later than anticipated. You can obtain a copy by signing in to your my.OUC.com account, where you can review your balance, print/view your bill and pay your bill online any time. Also, you can set up billing alerts in your my.OUC.com account or text REG to 69682.
Exclamation mark  ATTENTION: Our assistance programs can help if you’re experiencing a financial hardship. Also, you can request to start, stop, or move services, schedule payments, report electric or water problems, request payment extensions & more 24/7 by logging in to my.OUC.com. Click here to learn more. For a list of frequently asked questions (FAQs), click here.

Energy and Water Audits

Free Home Energy & Water Audit

Check out OUC's Free Home Energy & Water Audit to find out how efficient your home's energy use is and where you can make improvements to lower your utility bills.


Suspending In-Person Home Energy Audits: Effective March 2020, due to the impacts of the Coronavirus, and for the safety of our employees and customers, auditors are not entering any homes at this time. If a modified field visit is required, the auditor will arrive at the customer’s premise for the scheduled audit and check the meters as well as items around the exterior of the home.

Ways to Get Started:

Learn About High Bill Solutions
This page includes reasons why you may see an increase in costs, as well as some ways you and your family can work together to keep your usage and bill at bay.

Schedule Audit via Phone
Call 407-423-9018 to speak with Customer Service Representative and schedule your Free Residential Energy and/or Water Modified Audit.

Request Audit via Webform
Click here to fill out the inquiry form and a Customer Service Representative will call you to schedule your Free Residential Energy and/or Water Modified Audit.

Our experts can help you understand your consumption, as well as show you how to reduce your utility bill.  A trained conservation specialist will perform a walk-through audit of your home in order to identify any potential opportunities to reduce your electric and/or water consumption.  In addition to reviewing your consumption information, during the audit we'll check the following items:

  • For OUC electric customers: Attic insulation and central air-conditioning ducts (single-family homes only), A/C system filters, window caulking, weather stripping around doors, and hot water temperature.
  • For OUC water customers: Toilets, faucets, irrigation timers and systems.

Additional Resources
Save Energy, Water, and Money