Exclamation mark  ATTENTION: OUC has been made aware by the United States Postal Service that delays in mail delivery may cause your most recent OUC bill to arrive later than anticipated. You can obtain a copy by signing in to your my.OUC.com account, where you can review your balance, print/view your bill and pay your bill online any time. Also, you can set up billing alerts in your my.OUC.com account or text REG to 69682.
Exclamation mark  ATTENTION: Our assistance programs can help if you’re experiencing a financial hardship. Also, you can request to start, stop, or move services, schedule payments, report electric or water problems, request payment extensions & more 24/7 by logging in to my.OUC.com. Click here to learn more. For a list of frequently asked questions (FAQs), click here.

Contact OUC by Email

For credit or payment extension matters, do not use this email.

You must call 407-423-9018 during business hours or use the online payment
extension service by logging into your account at myOUC.

Please enter 10-digit phone number without dashes (ex. 5555555555).

Please click "Submit" only once to avoid duplicated submissions.  You will receive confirmation in a few moments.


Customer Service by Phone

Type of Call County Phone Days/Hours
Self-Service Orange/Osceola 407-423-9018 24 hours
Power outage or water trouble Orange/Osceola
407-423-9018 24 hours
Questions about utility bill, turn on/off or move service, and tree trimming inquiries Orange/Osceola 407-423-9018
Residential:
M-F, 7 a.m. to 6 p.m.
Commercial:
M-F, 7:30 a.m. to 5:30 p.m.
Report street light problems Orange/Osceola 407-737-4222 24 hours
Water quality inquiries Orange 407-423-9018 24 hours
Water quality inquiries Osceola 407-957-7344 M-F, 7:30 a.m. to 5:30 p.m.
All other OUC departments Orange/Osceola 407-423-9100 M-F, 8 a.m. to 5 p.m.
Emergency Service Hotline
Type of Call:Power outage or water trouble
County: Orange
Phone: 407-423-9018
Hours: 24 hours
 

Customer Service by Phone
Type of Call:Questions about utility bill, turn on/off or move service, and tree trimming inquiries
County: Orange
Phone: 407-423-9018
M-F, 7 a.m. to 6 p.m.
 
Type of Call:Report street light problems
County: Orange/Osceola
Phone: 407-737-4222
Type of Call:Water quality inquiries
County: Orange
Phone: 407-423-9018
24 hours.
Type of Call:Water quality inquiries
County: Osceola
Phone: 407-957-7344
M-F, 7 a.m. to 6 p.m.
Type of Call:All other OUC departments
County: Orange/Osceola
Phone: 407-423-9100
M-F, 7 a.m. to 6 p.m.

Contact OUC by Mail

Payments with bill stub mail to:

Orlando Utilities Commission
PO Box 31329
Tampa Fl 33631-3329


For all other correspondence mail to:

Orlando Utilities Commission
PO Box 3193
Orlando Fl 32802

Contact Information for Supplier and Vendors

OUC purchases services and materials through our Procurement Department. Sales representatives are encouraged to visit with the appropriate buyer during normal business hours (Monday through Friday, 8 a.m. - 4 p.m.). Appointments are recommended to assure that the buyer and other appropriate parties will be available for your visit. For additional information, please visit the Procurement page.

Email

purchasing@ouc.com

Address

OUC Procurement Office
100 West Anderson St.
Orlando, FL 32801