Being The Reliable One has never mattered more

Account Summary
The new myOUC Account Summary page makes managing your account easier than ever.

Online Bill Payments
Learn about the different ways you can pay your bill online.

Update Your Personal Info
Easily update mailing addresses, phone numbers, emails, and more.

myOUC Wherever You Are
Access the same important information on your phone, tablet, or computer.

View All >

Manage My Account
Log in to view and pay your bill, update your info and more.

Residential Rebates Information
Incentives for making your home more efficient.

Start, Stop, Move
It's easy to start, stop or move services.

In-Home Energy & Water Audits
Find out how to improve your home's efficiency

News & Announcements
Access our archive of new releases, feature stories and more.

Careers at OUC
Find out if a career at OUC might be right for you.

Investor Relations
OUC strives to make public information readily available.

The History of OUC
Standing out as The *Reliable* One since 1923.

ATTENTION: All OUC offices, including our Customer Service Centers, are closed Monday, May 29, in observance of Memorial Day. We’ll return to normal business hours Tuesday, May 30. You can make payments, report outages and use other self-service features by logging-in to your myOUC online profile or by using our 24-hour outage reporting line at 407-423-9018.

Partnering Together.
Being The Reliable One^® has never mattered more.

With prices rising for so many products and services, we know our customers are feeling the strain. As Orlando’s hometown utility for nearly a century, we’re here to help our customers. That’s why we partner with community-based organizations, nonprofits, and government-funded programs and services to assist our customers when they need it the most.

OUC Assistance Programs

In addition to helpful and easy savings tips, tools and rebates to help lower energy bills, OUC offers several assistance and payment options to support our customers.

Project CARE

Project CARE, OUC’s utility payment assistance program, provides emergency relief for those experiencing temporary financial hardships.

Learn More

A prepaid program that allows our residential and small business customers to pay-as-you-go for utility services.

Learn More

Budget Billing

Allows customers to pay a set amount per month, so there are no surprise bills, and settle any remaining balance on the enrollment anniversary date.

Enroll Now

Payment Options

Payment options are available by logging into your myOUC account or calling Customer Service at 407-423-9018.

Utility Assistance Programs

Low Income Home Energy Assistance Program (LHEAP)

LIHEAP is a federally funded program that helps low-income households with their home energy costs. To learn more, click here.

Call: 407-836-7429

Emergency Home Energy Assistance for the Elderly Program (EHEAP)

EHEAP, also a federally funded program, helps eligible seniors pay energy bills in an emergency. Apply at SeniorResourceAlliance.org/EHEAP.

Call: 407-846-8532 for Orange/Osceola residents or 1-800-96-ELDER (35337)

Partnering Together

OUC partners with local organizations that are committed to helping our community and customers in time of need. To find a resource in your community, select the category from below and check out what's available.

211
Call 211
Twenty-four-hour referral line. Provide ZIP code and they give you list of agencies nearest you.

Catholic Charities of Central Florida
407-658-1818
Catholic Charities of Central Florida provides hunger relief and food security to individuals and families in need through our Agape Mission Markets and mobile food drops.

Christian Service Center
407-425-2523
The Family & Emergency Services program can provide pantry food items and clothing vouchers to individuals and families who qualify for assistance.

Heart of Florida United Way
407-835-0900
Provides emergency residential utility assistance and helps customers with eligibility.

Osceola County on Aging
407-846-8532
The Osceola County Food Pantry provides food bags to seniors, disabled adults and disadvantaged families.

Salvation Army
813-962-6611
The Salvation Army of Orange County has the resources to provide vulnerable individuals and families with food, shelter, clothing, case management and more.

Second Harvest Food Bank of Central Florida
407-295-1066
Second Harvest Food Bank of Central Florida is a private, nonprofit organization that collects, stores and distributes donated food to more than 500 feeding partners in six Central Florida counties: Brevard, Lake, Orange, Osceola, Seminole and Volusia.

Seniors First
407-292-0177
Emergency meals on wheels and community food pantry for older adults (60+).

Adult Literacy League
407-422-1540
Classes and one-on-one tutoring to improve adult literacy skills (annual registration fee of $35).

Boys & Girls Clubs of Central Florida
407-841-6855
After School Zone (for Middle School age children) - A variety of daily fun learning opportunities, highly enriching and engaging program offerings and exciting recreational activities for students to choose from each day they attend our program.

New Image Youth Center
407-841-0071, extension 124
One of the longest-serving youth organizations in the Parramore community, they provide a range of services to students in grades K-12 at no cost to participants.

American Red Cross Veteran Services
877-272-7337
Provides immediate financial assistance, emergency communication services and deployment services all year long.

Catholic Charities of Central Florida
407-658-1818
Catholic Charities of Central Florida helps individuals and families maintain their homes and financial security through affordable and transitional housing, case management and emergency financial assistance. These needs are served by the Family Stability Program.

Christian Service Center
407-425-2523
The Family & Emergency Services program can assist qualifying families and individuals with one-time financial assistance to help pay a rent, mortgage or utility bill.

American Diabetes Association
866-512-3861
People with diabetes who have a household income 300% or less of the Federal Poverty Guidelines (adjusted for cost of living index and number in household) may apply to access to grants up to $1,500 annually to help with medical costs (inclusive of in-patient and out-patient costs), including health care provider visits, lab tests, medications, and devices/supplies approved for use in disease management.

Aspire Health Partners
407-875-3700, option 3
The Access Center provides intake screening services for both involuntary and voluntary clients, and is provided on an in-house, walk-in basis for individuals seeking care for themselves or a family member. Aspire Health Partners is a community mental health center and designated public receiving facility.

Camraderie Foundation
407-841-0071, extension 124
Camaraderie Foundation provides 100% financial support for short-term confidential, private counseling services to military service members, veterans, and their families.

Catholic Charities of Central Florida
407-658-1818
Catholic Charities of Central Florida provides free healthcare services—including medical, dental, case management and preventative education—to individuals and families in critical need. These needs are met by dedicated healthcare professionals, many who volunteer, in Behavioral Health Services, Medical & Dental Clinics, Pathways to Care and Senior Wellness Services.

Mental Health Association of Central Florida
407-898-0110
Our Mental Health Connections program provides free information and referral resources for individuals seeking mental health information and providers for themselves, family members or friends.

Orange County Medical Clinic
407-836-7191
Primary Care Access Network - provides care for those without insurance. Also sees patients with private or government sponsored insurance such as Medicaid, Medicare and Florida KidCare.

Shepherd's Hope
407-876-6699
Provides free non-emergency medical care. Patients must be uninsured,not have Medicare or Medicaid and have a family income at or below 200% of Federal Poverty Level. Shepherd’s Hope does not provide obstetrical care or well-baby care such as immunizations.

St Thomas Aquinas Medical Clinic
407-593-1256
St. Thomas Aquinas Free Medical Clinic is a program of Catholic Charities of Central Florida in partnership with St. Thomas Aquinas Catholic Church in St. Cloud. The clinic provides health care to the working poor in Osceola County. Services include medical care, case management, preventative health education programs, specialist referrals and referrals to community social services.

Does your organization have a free, no-cost program or service available for OUC customers? Please email CommunityEngagement@ouc.com.

OUC Energy Efficiency Programs and Ways to Save

Efficiency Measures
Energy & Water Audit

Practice Efficiency Measures Around Your Home
From proper A/C settings to eliminating water leaks, there are a number of actions you can take around your home to help keep your electric and water usage lower. Visit OUC.com/waystosave for quick tips and tricks.

Schedule a FREE Home Energy & Water Efficiency Audit
Our Conservation Specialists are available via phone to discuss ways you can conserve energy and water around your home. The specialist will review your personal usage with you, ask questions and provide useful solutions. You can also inquire about ways OUC can help with upgrade costs, like our Efficiency Delivered program and rebates. To provide you with the best service, we ask that you have at least six months of consumption history at your property before requesting an audit. Schedule your free Home Energy and Water Efficiency Audit by calling 407-423-9018 or click here to fill out the inquiry form and a Customer Service Representative will call you to schedule.