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ORLANDO, Fla. – As of 10:30 a.m., Saturday (10/12), OUC has restored power to 98% of OUC customers post Hurricane Milton. Currently, there are 4,327 customers in Orlando and 182 in St. Cloud who remain without power.

OUC expects complete restoration of our customers by 11:59 PM, Saturday, October 12. The exceptions are areas heavily affected by tree damage, or homes with damage to customer-owned electrical equipment.

Contacting OUC To Report Outages

We are aware of discrepancies appearing in OUC’s Outage Map and Outage Alert System and we are working to resolve the issue. If the map incorrectly shows you have power or you receive an alert stating you are restored when you are not, please report your outage to OUC. You can report your outage by texting OUT to 69682, calling 407-423-9018, or via email using customerservice@ouc.com.

Weatherhead/Meter Base Repairs

To expedite restoration of service, customers should check their property to ensure all electric devices (such as the weatherhead and meter base) have not been damaged by the storm. Should there be damage, they must have repairs performed by a licensed electrician and inspected by the City or County. For help in finding a licensed contractor within OUC’s Preferred Contractor Network, visit ouc.com/pcn. Watch this video to learn about weatherheads. 

How Does OUC Restore Power?

To learn how OUC restores power, please use this video: How does OUC Restore Power?

Safety Tips

OUC also advises customers to continue to practice safety protocols after the storm:

Generator

• Place the generator outside your home and away from open windows and doors to prevent carbon monoxide buildup.
  
  
• Avoid plugging the generator directly into your home because it could re-energize the power lines, endangering your neighbors and utility crews working to restore power in your area.

Downed Lines

• Exercise safety outside and be wary of downed lines. Power lines still could be energized and hidden in debris.

Pooled Water/Flooded Streets

• Avoid pooled water and flooded streets. Downed wires and electrical equipment, such as a pad mounted transformer, could be hidden and still energized.

We thank our customers in advance for their patience and urge them to stay safe.

OUC.com/stormcenter will regularly be updated with latest information and includes safety tips. We will continue to send media advisories today (Saturday, 10/12) and tomorrow (Sunday, 10/13).

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About OUC—The Reliable One
For more than 100 years, OUC—The Reliable One has provided exceptional value to its customers and community through the delivery of sustainable and reliable services and solutions. The utility provides electric, water, chilled water, lighting and solar services to more than 400,000 accounts in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. As OUC prepares for the next century, it remains committed to a goal of achieving net zero carbon emissions by 2050 while supporting the Central Florida community with conservation, sustainability and energy efficiency resources. Visit www.ouc.com to learn more.