ATTENTION: All OUC offices, including our Customer Service Centers, are closed Thursday, November 24th and Friday, November 25th in observance of Thanksgiving. We’ll return to normal business hours on Monday, November 28th. You can make payments, report outages and use other self-service features by logging-in to your myOUC online profile or by using our 24-hour outage reporting line at 407-423-9018.

Storm Center

What Should You Be Doing?
Stay Connected Stay Connected

Stay connected to OUC’s social media on Twitter, Facebook and OUC’s Newsroom

Sign up for OUC’s Storm Center e-News

Enroll in Outage Alerts Enroll in Outage Alerts

Keep informed of electric outages and water problems in your area. Register by texting REG to 69682 (myOUC) or log in to myOUC.
Learn more

Update Contact Info Update Contact Info

Please log in to your myOUC account and verify that your contact information, including phone number and email address, are correct so that we can get information to you quickly.

Are You Experiencing an Outage or Problem?
Report an Outage Report an Outage

Three easy ways to your outage:

  • Via Text: Text OUT to 69682 (myOUC)
  • Online: Log In to myOUC
  • Via Phone: Use our 24-hour outage reporting line by calling 407-423-9018.
Visit OUC's Outage Map

Check for outages in your area on our Outage Map.

View Map
In addition to reporting your outage, be sure to:

Storm events can cause damage that will prevent your power from being restored even though OUC has made all the necessary repairs to circuits in your area. Be sure to:

Circuit Breaker Check Circuit Breakers

Find the breaker panel in your home and turn off every breaker. Then, reset the main breaker, which may be located outside near your electric meter. Return to the breaker panel inside your home and turn each breaker back to the on position.

Weatherhead Check Your Weatherhead

If you are without power, your weatherhead or meter base may have been damaged. It is the homeowners responsibility to have a licensed electrician perform these repairs. To learn more about this type of damage and your responsibility, click here.

Generator Be Safe Around Generators

Portable generators can produce high levels of carbon monoxide. if not used properly, they can cause carbon monoxide poisoning, electric shock or fire. Review our generator safety tips to keep you and your family safe this season.

Flooding Electrical Safety and Flooding

It's important to remember that electricity and water are a dangerous combination. Avoid standing water as it could potentially be energized with electrical current from downed powerlines and other electrical equipment. If your home is impacted by flooding following a storm please take extreme caution and notify OUC immediately.