2019 Water Quality Report
CLEAN • SAFE • RELIABLE
A Naturally Clean Water Source
OUC’s water comes from the Lower Floridan aquifer, an underground reservoir that, in many places, is a quarter-mile below parts of the Earth’s surface. The aquifer is fed by rainwater that goes through a filtration process as it seeps through hundreds of feet of sand and rock. OUC pumps water from the aquifer to facilities where it’s treated to meet standards that ensure the water is safe to drink.
Promoting Water Conservation
OUC works year-round to educate the community about the importance of protecting such a precious — and limited — natural resource. From water-conservation themed events, campaigns and student projects to proactive traditional and social media outreach during times of low rainfall or drought, we are committed to helping our customers understand the vital role water plays in everyday life and how crucial their role is in protecting it.
OUC also offers services that help customers become water-wise consumers. Our conservation team conducts home audits to search for potential sources of water loss and make recommendations on improvements. Some recommended upgrades are eligible for OUC rebates, including low-volume irrigation systems, ultra-low-flow toilets, and water cisterns. Customers also have online access to water conservation tips and videos covering such topics as leak detection, water-wise landscaping, faucet aerators, and more. For additional information, visit OUC.com/water.
Ozone Process Produces Great-Tasting Tap Water
OUC uses ozone treatment at our seven water-service plants as part of a process to produce high-quality, great-tasting tap water we call H2OUC. Ozone oxidizes hydrogen sulfide to improve taste, eliminate odor and reduce the amount of chlorine that’s added to water. By law, we are required to add chlorine to our water to maintain its high quality as it flows through pipes to customers’ taps. Fluoride also is added to promote healthy teeth, and we add sodium hydroxide to adjust the pH, preventing copper and lead from leaching into the drinking water from customers’ plumbing, the primary source of these elements.
Protecting Our Water Facilities
Because the safety of your water is of the utmost importance, OUC goes to great lengths to keep our water treatment facilities secure. All OUC water plants are equipped with state-of-the-art security, including intrusion-detection systems, alarms, cameras and fences around the perimeter of properties. Armed security guards and law enforcement officers regularly patrol the facilities.
Water Quality Test Results
All test results well below allowable levels
As shown in the following tables, OUC routinely monitors for contaminants in your drinking water according to Federal and State laws, rules, and regulations. Except where indicated otherwise, this report is based on the results of our monitoring for the period of January 1 to December 31, 2019. Data obtained before January 1, 2019, and presented in this report is from the most recent testing done in accordance with the laws, rules, and regulations.
Results of Copper and Lead
Sampling at Customer Taps
The following results are from tests conducted in July 2017 (the most recent available in accordance with FDEP regulations). The tests confirm that the levels of lead and copper in tap water sampled in homes were below the Action Level (AL).
About OUC—The Reliable One
OUC is a municipal utility owned by the citizens of Orlando and governed by a board of commissioners. As the second largest municipal utility in Florida and 14th largest municipal in the country, OUC provides electric, water, chilled water and/or lighting services to 400,000 customer accounts in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. OUC is one of the largest water utilities in the state and serves a population of more than 442,000.