General FAQs

Q. Will the processing fee and/or payment maximum change?
A. Yes, the processing fee will change, effective October 4, 2020, for all customers.

  • For residential customers, the new processing fee is $2.50 per transaction under $1,000, which is a decrease from $3.75 per transaction. An additional $2.50 fee will be applied for any payments over $1,000 and each additional increment of $1,000, up to $100,000 daily.
  • For commercial customers, the new processing fee is $5 per transaction under $1,000. An additional $5 fee will be applied for each increment of $1,000, up to $100,000 daily. Commercial customers can now pay up to $100,000 per transaction with unlimited transactions – up from a previous maximum of $10,000 within a 28-day rolling period.

Q. Will I notice any changes when I pay my bill?
A. If you have previously stored your credit/debit card information for easy payment, you will be asked to reenter your information when you pay your utility bill in October 4, 2020. After that, you can opt to save your information for future payments.

Q. How will payment appear on my credit/debit card statement?
A. Your utility payments will now appear on your credit/debit card statement as B2P* OUC.

Q. What credit/debit cards can be used for payment?
A. Residential and commercial customers can use Visa, MasterCard, Discover or American Express cards or ATM/debit cards with the STAR, PULSE, NYCE or ACCEL logo. OUC does not offer the option of a recurring automatic debit payment card.

Q. Can I make a partial payment?
A. Yes, you can make a payment less than or greater than your current amount due.

Q. What information is required to store credit/debit cards for future payments?
A. You may choose to store multiple credit/debit cards for future payments. All card information is stored securely. Even when using a stored credit/debit card, you’ll always be asked to enter the security code for each transaction.

When adding a credit/debit card for the first time, you’ll need to complete the following fields with the information as it appears on your card:

  • Name on card
  • Credit/debit card number
  • Expiration date
  • Country
  • Billing ZIP

Q. What happens to my previously stored credit/debit card information?
A. After October 4, 2020, OUC’s previous credit/debit card payment processing vendor will no longer have access to your personal information, such as your name and address. Your credit/debit card information was never stored their database.