Exclamation mark  ATTENTION: OUC has been made aware by the United States Postal Service that delays in mail delivery may cause your most recent OUC bill to arrive later than anticipated. You can obtain a copy by signing in to your my.OUC.com account, where you can review your balance, print/view your bill and pay your bill online any time. Also, you can set up billing alerts in your my.OUC.com account or text REG to 69682.
Exclamation mark  ATTENTION: Our assistance programs can help if you’re experiencing a financial hardship. Also, you can request to start, stop, or move services, schedule payments, report electric or water problems, request payment extensions & more 24/7 by logging in to my.OUC.com. Click here to learn more. For a list of frequently asked questions (FAQs), click here.
Customer Brochures

Customer Brochures

As a municipally-owned utility, OUC works hard to ensure that our publications and other public information are available in a variety of formats.

Storm Preparedness & Safety

  • Tropical Weather Guide
    Provides helpful tips for you and your home before, during and after the storm.
    Orlando  | St. Cloud 

Customer Service

  • Outage Alerts
    Receive outage information regarding electric and water services via phone, email or text.

  • Medical Alert
    Provides special consideration for customers with medical needs.

  • Project CARE
    Provides emergency relief for temporary financial hardships.

  • AutoPay
    Lets you pay your utility bill without having to write a check or wait in line.

Commercial Service

  • Commercial Services
    Includes information on OUCooling, OUConvenient Lighting, the Commercial Indoor Lighting Program and more.

Conservation & Renewables

  • Home and Apartment Energy Guide
    Identifies the household appliances that have a bigger appetite for energy than others.
    English | Spanish

  • Rebate Programs
    Helps reduce the costs associated with making your home more energy efficient.

  • Community Solar Farms
    Access to sustainable, maintenance-free solar energy is now available to OUC customers.

  • Water Conservation Guide
    Shows you how to save water and lower your monthly utility bill.
    English | Spanish 

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