Exclamation mark  ATTENTION: OUC has been made aware by the U.S. Postal Service that mail delivery delays may cause your most recent OUC bill to arrive later than anticipated. Log into to my.OUC.com to view, print, and pay your bill. Also, you can set up billing alerts in your my.OUC.com account or text REG to 69682.
Exclamation mark  ATTENTION: Our assistance programs can help if you’re experiencing a financial hardship. Log into my.OUC.com to access services such as start, stop or move, access your bill, request payment extensions, report outages & more 24/7. To learn more, click here  or visit our frequently asked questions (FAQs).
Customer Brochures

Customer Brochures

As a municipally-owned utility, OUC works hard to ensure that our publications and other public information are available in a variety of formats.

Storm Preparedness & Safety

  • Tropical Weather Guide
    Provides helpful tips for you and your home before, during and after the storm.
    Orlando  | St. Cloud 

Customer Service

  • Outage Alerts
    Receive outage information regarding electric and water services via phone, email or text.

  • Medical Alert
    Provides special consideration for customers with medical needs.

  • Project CARE
    Provides emergency relief for temporary financial hardships.

  • AutoPay
    Lets you pay your utility bill without having to write a check or wait in line.

Commercial Service

  • Commercial Services
    Includes information on OUCooling, OUConvenient Lighting, the Commercial Indoor Lighting Program and more.

Conservation & Renewables

  • Home and Apartment Energy Guide
    Identifies the household appliances that have a bigger appetite for energy than others.
    English | Spanish

  • Rebate Programs
    Helps reduce the costs associated with making your home more energy efficient.

  • Community Solar Farms
    Access to sustainable, maintenance-free solar energy is now available to OUC customers.

  • Water Conservation Guide
    Shows you how to save water and lower your monthly utility bill.
    English | Spanish 

Click to download or update Adobe Acrobat® now. If you are using another application (i.e. Preview for Mac), make sure all software updates have been applied.